Increased transparency, reduced WISMO queries
Monitor every order journey and communicate tracking statuses to your customers in real time. Offer your teams accurate tracking information for large volumes of orders from as many carriers as you work with. Enable them to respond to support queries quickly and deliver the best experience for your customers.
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ANCHANTO PARCEL TRACKINGReal-time tracking visibility for you and your customers
Accurate, real-time order tracking across carriers is essential for both logistics providers and e-commerce businesses. Logistics companies need to efficiently manage large shipment volumes while keeping customers informed, and e-commerce brands must prevent customer frustration and WISMO queries by providing timely delivery updates. Anchanto Parcel Tracking provides visibility into the entire order journey for all parties involved, enabling businesses to streamline operations and enhance customer satisfaction.
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PURPOSE BUILT FOR BRANDS & 3PLs Decrease inbound customer call volumes
Track order journeys in real-time, identify critical issues, and communicate status updates to your customers for an enhanced delivery experience.
- 01. Track high volume of orders
Equip your support and operations teams with detailed tracking information of parcels and containers across carriers and countries.
Confidently answer ‘where is my order questions’ by quickly looking up delivery details through order ID or tracking number. Leverage advanced filters to narrow down your search.
Get the estimated delivery dates of all orders and keep customers informed of parcel movements in real-time.
Automatically identify critical orders and predict any upcoming bottlenecks in the order journey.
- 02. Standardize raw tracking events
Automate the transformation of carriers’ tracking events into standardized formats and minimize errors and manual intervention.
Easily map raw tracking events from multiple carriers to standardized formats on a user-friendly interface.
Standardize 60K+ events per minute without any lags across multiple carriers, time zones, and locations.
- 03. Offer an exceptional post purchase experience
Enable live order tracking for your customers by offering a fully branded tracking page that features your customer’s logo, font and colours.
Proactively communicate order updates via branded notifications on email, SMS or WhatsApp and decrease the volume of WISMO and WISMR queries from customers.
Encourage customers to provide feedback through a customized and branded feedback survey on your tracking page, email, or SMS.
- 04. Monitor delivery performance with analytics
Track carrier performance across all countries by measuring delivery status, SLA compliance, and average delivery time.
Closely monitor return shipments with detailed reports on ‘reasons for returns’, ‘new vs returned shipments’, and return volumes in a specific period.
Easily identify exceptions such as theft, custom holds, damaged or lost parcels and forecast delays by carriers.
- 05. Easily connect platforms and carriers
Access a library of pre-integrated global shipping carriers, webstores and helpdesks, and connect them in just a few clicks.
Confidently expand your business to new geographies or customer segments with a system that supports your growth.
Increase operational efficiency with a platform that can handle large volumes of parcel data through robust system integrations.
- 06. Share data with partners via an Open API hub
Easily share tracking information with marketplaces, shipping platforms, ERPs or any other e-commerce platform in your ecosystem.
Enable your e-commerce partners to use real-time tracking information through your system for better decision making.
Facilitate secure and low-latency exchange of shipping information with your e-commerce partners.
TESTIMONIALS AND CASE STUDIESReal stories, global successes.
“With Anchanto’s SaaS technology, we complete 97.5% order fulfillment within 48 hours with minimum manpower. Their system also supports our vision to achieve omnichannel retail.”
Anchanto Parcel Tracking
key capabilities
Multicarrier Parcel Tracking
Enable end to end parcel tracking and track voluminous parcel data on a single screen.
Harmonize Parcel Data
Map large volumes of raw data to standardised formats with a user-friendly interface.
Estimate Delivery Date
Leverage accurate delivery date predictions and keep customers informed throughout the order journey.
Pre-Built Integrations
Easily connect with all your carrier partners with pre-built integrations and sync tracking event data regularly.
Branded Tracking Page
Allow customers to track their parcels through a branded tracking page with your domain, logo and colours.
Proactive Communication
Send branded email notifications and allow shoppers to track their parcel delivery status.
Reduce WISMO Calls
Equip your customers with real-time tracking information and reduce the burden on your support staff.
Upsell and Cross-Sell
Publish special promotions & discounts on your branded tracking page and unlock repeat purchases.
Tag Critical Parcels
Empower your customer staff team to tag critical parcels and track them across various carriers and geographies.
Anchanto Parcel Tracking
in Numbers
Let’s Talk250mParcels Tracked
90+Carriers Integrated Globally
130+Harmonized Codes
30kTracking Events Processed Per Minute
6mWebsite visitors on a branded tracking page
210mOpen API data points shared monthly
ANCHANTO SOLUTIONS
Solutions including Anchanto
Parcel Tracking
ANCHANTO PARCEL TRACKING Product Modules
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Dashboard
Detailed reports of delivery performance for all connected carriers and locations.
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Tracking
Central platform to track parcels and containers in bulk with the option of advanced search filters.
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Notifications
Configure alerts for specific scenarios such as critical orders or delayed deliveries.
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Integrations
Plug and play integrations with shipping carriers, webstores, helpdesks, ERPs, OMS, WMS and other systems.
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Reporting
Generate customized reports with preferred parameters and frequency and automate their delivery to specific team members.
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Data Governance
Manage your master data, audit trails and change log on a well-designed user interface.
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User Management
Manage account details, team members and their level of access to the platform.
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Configurations
Configure critical order definition, branded tracking experience and tracking credentials.
USER CATEGORIESOptimized for each type of business
- Logistics Service Providers
Anchanto Parcel Tracking is designed for 3PLs, aggregators, and other service providers to efficiently manage and track large volumes of parcel data. This SaaS-based system harmonizes raw tracking data from multiple carriers, transforming it into easily understandable and consistent formats. It keeps customers informed of delivery timelines and enables service providers to monitor delivery performance through advanced reporting and analytics.
- Brands and Retailers
Our cloud-based system enables e-commerce brands and retailers to offer an exceptional delivery and post-purchase experience to their customers. With Anchanto, businesses can reduce WISMO and WISMR call durations by providing support staff with accurate and easily accessible tracking information. The platform allows brands to create a branded tracking experience, offering a tracking page and customized notifications to ensure proactive communication.
